Find answers to all your vaping questions on our Best Vapes FAQs page. Learn about vape devices, e-liquids, maintenance tips, safety, and more. Get expert insights to enhance your vaping experience!
Can I track my order?
Yes! Once we fulfill your order, you will receive an email confirmation with tracking details, including courier information. You can use this to track your package in real-time.
If you are a Shop user, you can also track your order conveniently through the Shop App for live updates on your delivery.
Where do you ship to?
Best Vapes proudly ships nationwide across Canada!
If you live in a more remote area, please reach out to us at support@bestvapes.ca to discuss shipping options. We’ll work with you to find a shipping rate that is both fair and convenient for your location.
What are your shipping rates?
We offer free shipping nationwide on all orders of $99 or more. For orders under this threshold, we provide a flat $15 shipping rate.
Express shipping is available; however, we highly recommend using our Standard Service due to the Canadian landscape. Planning ahead can help you save both time and money while ensuring a smooth delivery experience.
With rising courier costs driven by the growth of online shopping, we strive to keep our rates fair and competitive for our customers.
What should I do if it hasn’t arrived yet?
We understand that delays can happen, and you’re not alone! If your order hasn’t arrived yet, please do not contact the courier—instead, reach out to us at support@bestvapes.ca with your order number, and one of our representatives will track it down for you.
We’re here to assist and ensure you receive your order as soon as possible.
What Payment Methods Do You Accept?
We currently accept Visa and MasterCard for all orders. Secure and hassle-free checkout guaranteed!
What should I do if my ordered device Is not working?
Don’t panic! While vaping technology has come a long way, issues can still happen. Simply reach out to us at support@bestvapes.ca, and our team will be happy to assist you.
We’ll do our best to troubleshoot the issue with you and may ask for a short video to better understand the problem. For more details, please refer to our Returns Policy.
We’re here to help ensure you get the best vaping experience!